Returns & Exchanges

At Cockatoo Grove, we pride ourselves on the quality of our organic extra virgin olive oils. If your order arrives damaged or is not what you expected, we offer a straightforward return process to ensure your total satisfaction.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 7 days of receiving your order with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For items damaged during transit, please include clear photographs of the packaging and the affected products to help us process your claim.

• 3.
  Return Authorization

  Once approved, we will provide you with a return shipping label and instructions on how to securely package your olive oil for return.

• 4.
  Refund or Replacement

  Upon receiving the returned goods, we will immediately issue a full refund to your original payment method or dispatch a fresh replacement bottle.